Frequently Asked Questions
For example you can have hundreds of disengaged volunteers versus fewer very engaged volunteers. The latter can still create a better customer experience with fewer people.
In our strategy & planning step we will work with you to determine volunteer roles, numbers and required outcomes and we will be alongside you for each step of the way of the implementation to ensure the numbers and engagement will achieve a successful event.
- Your vision is not communicated effectively
- You are missing systems and processes
- Your engagement is low
Solely increasing your recruitment effort if any of the above exists is a waste of your resources. In addition to this, recruiting people does not ensure they will be turning up or are productive. An integrated plan to manage people, including engagement, training and supervision is required.
We are committed to provide solutions for our clients and we don’t consider increasing your recruitment effort a solution, it is solely a quick fix, if that.
We do not teach volunteer management but rather build the necessary skills to operate in an ever-changing environment and tackle the complex job of volunteer management more efficiently and effectively. We will help you create systems, processes and higher engagement.
The term coaching typically refers to methods of helping others to improve, develop, learn new skills, find personal success, achieve goals and to manage change and challenges. Coaching is a key trait of effective managers (read about this here).
While training is about transferring knowledge, coaching is about enhancing knowledge (or skills) development.
We offer small group coaching and one-on-one coaching, which allows you to get more valuable feedback and input from peers. Some people are a little uncomfortable with the group coaching at the start, however they will quickly see how effective it is. It has been proven that you achieve better outcomes from group work and from developing solutions within a group.