Volunteer Program Transformation

We help our clients run successful events through smart management of their volunteers via our Volunteer Program Transformation.

In the past 5+ years we planned and implemented hundreds of volunteer programs for our clients. The NSW Government, the City of Sydney and many Not for Profit organisations worked with us since 2012 on events like Sydney New Years Eve, Australia Day, Sydney Festival, Jeans for Genes Day and many others.

We see that many event managers experience a high turnover of volunteer coordinators, resulting in time and money wasted on recruitment, training and supervision and the lack of expertise negatively impacting the event. In addition Event Managers often don’t have the time to spend on effective volunteer management and as a result they struggle finding enough volunteers.

We have developed proven systems and processes that overcome the challenges that event managers face with their volunteer management. We focus on key principles that if applied to any size organisation will achieve better event outcomes through increased customer satisfaction, increased awareness, operational efficiencies and less pressure on key staff.

The results of our clients speak for themselves:

  • Consistent volunteer show up rates 85-95% (industry average: 50-60%)
  • Volunteer retention 30-40% (industry average 10-20%)
  • Improved customer feedback
  • Increased awareness of cause/ brand

Do you have a project you need help with to leverage your volunteer program?

Volunteer Program Transformation

Our transformation program consists of two components:

1. Transformation Plan
A smart, effective and efficient volunteer program requires a plan that is aligned with your organisation.

  • One on one session with you to assess your volunteer program and how it currently leverages your organisational objectives
  • We will prepare a strategy and action plan to implement your volunteer program.

2. Implementation
We implement the strategy and action plan that we devised for you so you don’t have to – it will be all taken care of.

  • Recruitment
  • Communication
  • Training
  • On site management

Do you have an event that needs more engaged volunteers? Contact us


Interested to receive tips and tricks on volunteer management for events?
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Thank YOU – you guys have been amazing – such a pleasure to work with and always smiling.  So very glad we made the call to go with you this year!”
Jill Colvin, Head of Marketing, Communications & Digital Strategy Sydney Festival 2013

“Their reporting, communication and general enthusiasm for the job is first class and I would be very happy to recommend them to any event provider looking to outsource their volunteering needs.”
Tony Henderson, Portfolio Director – Events, Bicycle NSW 2015